Day/Night Receptionist - Generator Hostel Amsterdam

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Generator is a global lifestyle brand offering fresh and socially engaging accommodation platforms and hospitality venues. Our vision is to become the world's leading design-led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation in the centre of the city.


Job Description
DAY/NIGHT RECEPTIONIST GENERATOR AMSTERDAM
Generator is a global lifestyle brand offering fresh and socially engaging accommodation platforms and hospitality venues. Our vision is to become the world's leading design-led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation in the centre of the city.
BEING YOURSELF is the key to bringing the Generator story and brand to life. We need a passionate and confident people person to join our team in Amsterdam. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe's fastest moving, ground breaking, hostel brand. Join Generator, be yourself.



Job Requirements
YOU MUST
Have impeccable honestyLead and inspire people to be their bestBe a great communicator and motivatorBe highly commercial, focussed on generating revenue and creating cost savingsAlways keep us legal, making sure you respect all health, safety and fire regulationsKeep calm under pressureBe creative, innovative and digitally smartAlways love our guests, no matter how late it is, no matter what.Curate the customer journeyBe a night owl! Be a night owl! Be a night owl!
YOU WILL:
Report to the Front of House ManagerWork nights and love every minute of it!Be part of a great team within your department that get Generator and want to be themselves.Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience.Ensure that a guest who checks in at 3am has the same experience as one who checks in at 3pm. Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture AT ALL TIMES.Demonstrate a passion for delivering outstanding customer service.OWN GUEST COMPLAINTS AND RESOLVE THEM YOURSELF Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene Be Responsible for all cash handling whilst your are on dutyCorrectly administer the End of Day procedures every shift with 100% accuracy and consistency.
YOU ARE:
Experienced within a front office hospitality environmentPassionate for the hospitality and the youth travel marketFluent in English and knowledge of a second language is desirable
Join Us and help us achieve our Vision!