Assistant Front Office Manager - Generator Hostel Amsterdam

---

Generator is a global lifestyle brand offering fresh and socially engaging accommodation platforms and hospitality venues. Our vision is to become the world's leading design-led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation in the centre of the city.


Job Description
ASSISTANT FRONT OF HOUSE MANAGER GENERATOR AMSTERDAM
Generator is a global lifestyle brand offering fresh and socially engaging accommodation platforms and hospitality venues. Our vision is to become the world's leading design-led hostel brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation in the centre of the city.
BEING YOURSELF is the key to bringing the Generator story and brand to life. We need an exceptional and passionate leader to join our opening team in Amsterdam. If you are an inspiring leader and communicator, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience. Be a part of Europe's fastest moving, ground breaking, hostel brand. Join Generator, be yourself.



YOU WILL:

• Report to the Rooms Division Manager

• Build and lead a FOH team who get Generator and want to be themselves.

• Take ownership of the guest journey to ensure that we create a truly unique Generator experience.

• Ensure that our social spaces embody the Generator brand and culture.

• Control payroll and all costs in your department.

• Be commercially savvy in exploring new revenue streams.

• Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them.

• Strive to continuously raise the bar by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction.

• Ensure that your team remains up to date with all local, national and international trends.

• Ensure the you remain HR compliant within your department

• Be our SIHOT Super User and make sure all tasks and responsibilities are followed. Have a keen interest in the system and it's development, and is able to train and assist other local users in the correct use of the system

Join Us and help us achieve our Vision!


Job Requirements

YOU MUST

• Have impeccable honesty

• Lead and inspire people to be their best

• Be a great communicator and motivator

• Be highly commercial and always keep us legal

• Be creative, innovative and digitally smart

• Have appropriate experience

• Always love our guests

• Curate the customer journey

YOU ARE:

• Experienced at a supervisor level within a front office hospitality environment

• Passionate for the hospitality and the youth travel market

• Fluent in English and knowledge of a second language is desirable

• Passionate for delivering excellent customer service

• Conversant in at least one Property Management System